Frequently Asked Questions
Everything you need to know about your 3DM Lifestyle experience.
How do I determine my correct size for 3DM Lifestyle shoes?
We use standard UK/EU sizing. Since our shoes are handcrafted on specific lasts, we recommend referring to our comprehensive Size Guide located on each product page or measuring your foot length to compare against our scale for the perfect fit.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers like DHL and FedEx. Shipping times typically range from 5-8 business days depending on your location. Please note that customs duties and taxes may apply depending on your country's regulations.
What is your return and exchange policy?
We offer a 14-day return and exchange window from the date of delivery. Items must be in their original, unworn condition with all packaging intact. Please ensure you try on your shoes on a carpeted surface to avoid scuffing the leather soles.
How should I care for my handcrafted leather shoes?
To maintain the longevity of your shoes, we recommend using cedar shoe trees after every wear, rotating your pairs to let the leather breathe, and applying a high-quality cream or wax polish regularly to keep the leather hydrated.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various regional payment gateways to ensure a secure and seamless checkout process.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We provide a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by improper maintenance.